Return Policy

Welcome to Vepaud! We want you to be completely satisfied with your jewelry purchase. Please review our return policy below:

1. Eligibility

- You may return unworn and undamaged items within 30 days of delivery for a full refund or exchange.

- Personalized or customized items are not eligible for return unless they are defective or damaged upon arrival.

2. Return Process

To initiate a return:

- Contact our customer service team at vepaud.com within 30 days of receiving your order.

- Provide your order number and reason for return.

- Our team will guide you through the return process and provide a return shipping label, if applicable.

3. Conditions of Return

- Items must be returned in their original packaging with all tags intact.

- Ensure that returned items are securely packaged to prevent damage during transit.

4. Refunds

- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

- If approved, refunds will be processed to the original method of payment within 7-10 business days.

5. Exchanges

- If you wish to exchange an item, please indicate your desired replacement when contacting us.

- Exchanges are subject to product availability.

6. Return Shipping

- Customers are responsible for return shipping costs unless the item is defective or received in error.

- We recommend using a trackable shipping method for returns.

7. Damaged or Defective Items

- If you receive a damaged or defective item, please contact us immediately for assistance.

- We will arrange for a replacement or issue a full refund, including return shipping costs.

8. Contact Us

If you have any questions about our return policy or need assistance with a return, please reach out to our customer service team at vepaud.com.

Thank you for choosing Vepaud. We are committed to ensuring your satisfaction with every jewelry purchase.

Elevate your style. Embrace elegance. Experience Vepaud.